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Communications for a smart workplace
XCaaS
At Cleartec, you can rely on a combination of our expert advice and understanding of your business needs, and our partnerships with the world’s leading Unified Communications specialist, offering a global integrated cloud communications platform provider to meet your communication needs.
What is XCaaS?
Cleartec offers XCaas
Cloud Communication Platforms delivers:
- A scalable platform which grows with you, reducing costs and maximising agility, while helping you become more resilient and responsive
- Call, directory, video conferencing, chat and contact centre in a single license
- A single administration tool for system setup, with user and data management
- Optimised cost of ownership by giving each user the exact features needed for the job
- Over 50 third-party app integrations for UC and CC, along with leading integrations for key business tools such as Microsoft Teams or Salesforce
- Programmable APIs and built-in compatibility with major software
- Full analytics and collaboration between contact centre agents and functional area experts.
Why use Open Communications Platform™?
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Instant access to information
Give your team a full access to customer information. They will have access to any interaction a customer has had with your business and transparency of previous call transcripts.
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Company-wide collaboration
Collaboration taken to a whole new level. See your colleagues’ availability before transferring calls, reducing ‘bounce’ for your customers, and customise interfaces so team members have all the relevant information in front of them.
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Open integration framework
Easily connect your business and CRM apps, to help your teams achieve new levels of productivity without complexity or cos
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Contact Centre
Create greater employee and customer engagement with AI-powered workflows for every interaction.
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Reliable global comms
Get the security, privacy, compliance, reliability you need for complete peace of mind, with a single point of accountability
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Full transparency for complete business insight
Unified analytics across all your employee and customer interactions give you the business intelligence you need to drive continuous improvement.
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Complete communications
Everything is here, all accessed from one place, enabling you to interact with your customers across all channels, wherever they are.
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Any platform, anywhere
With everything on one screen for your employees, your customers can engage with them using their preferred method of communication and you’ll never miss an interaction.
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A smart, digital workspace
Your team has the flexibility to work from anywhere, on any device, but still communicate and collaborate as if they were in the same space.
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Scalable communications
One administration console allows you to configure, manage, and monitor all your communications from a single source, and is flexible enough to scale to meet your needs.